Frequently Asked Questions
Everything you need to know about shopping with SPELL
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We accept returns on unworn items with original tags attached within 30 days of purchase. Please note that sale items and intimate apparel are final sale for hygiene reasons.
How do I care for my SPELL garments?
To maintain the longevity of our fabrics, we recommend hand washing in cold water or using a delicate machine cycle. Always air dry in the shade to prevent fading and shrinkage.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
How can I track my package?
Once your order has been dispatched, you will receive an email confirmation containing a unique tracking number and a link to the carrier's website.